Desktop Support Specialist

Description

Job Responsibilities

  • Act as the first point of escalation for desktop support for users across multiple offices
  • Take ownership of end user issues, either resolving the problem and closing out the call with the user or documenting steps taken for remediation
  • Provide technical services for the installation, configuration, maintenance, diagnosis and repair of desktop computer systems and associated software and peripherals (including printer, photocopier set-up and configuration)
  • Provide advice and training to users on the use of computer systems and software
  • Support remote working
  • Manage the hardware inventory, including the provision and deployment of company cell phones

 
Technical Requirements

  • Knowledge of basic network concepts (DNS, TCP IP, Windows Networking, Ethernet, Active Directory)
  • Technical knowledge of Windows 7, Windows 10, Microsoft Office 2010 and 2013,
  • Knowledge and experience of iManage, ViewPoint, Aderant, DUO, Maas 360 would be an advantage

 
Personal Attributes

  • Excellent oral and written communication skills
  • Customer service oriented
  • Experience providing support to local and remote location end users
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work in independently and in a team environment
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations with little notice

 
Qualifications and experience

  • Associate’s Degree or equivalent experience / certifications areas related to the job function
  • 2+ years of experience in desktop/laptop support
  • CompTIA A+ a plus
  • Prior experience working in law firm would be a benefit but not essential
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Rosie Dunsford

Rosie Dunsford

Recruitment Manager
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