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IT Service Analyst - Temporary

Description

On behalf of our client, a large internationally known entity, we are actively looking for two IT Service Analysts to join their team on a temporary basis for about 3-4 months. 

This role will involve providing support to end-users and clients both on-site and remotely. This role sits within the IT team who provide support for over 2,000 individuals globally. 

Specifically you will be responsible for; 

  • Providing desktop, hardware, software and customer support 
  • Manage all helpdesk calls and tickets 
  • Carry out support in line with company policies and procedures 
  • Carry out periodic software back ups and testing 
  • Assist with specific projects as and when needed 
  • Occasional travel might be required to support overseas offices 

To be successful in this role you will need; 

  • University Degree in IT or another related 
  • ITIL Certification would be an advantage 
  • 1-3 years experience in a similar role working within a large professional environment 
  • Basic knowledge of Network and VPN is required 
  • Exceptional Customer Service and communication skills 
  • Ability to take initiative and solve problems 
  • Ability to travel as and when necessary  

If you have the above experience and qualifications then please reach out to me, Hannah, at hannah@steppingstonescayman.com 

This role does have a preference for Caymanian candidates or those with the right to work in the Cayman Islands and on-island immediately available work permit holders. 

We look forward to hearing from you.

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