Microsoft Engineer

Description

Responsibilities:

  • Can work with the sales team to provide sales opportunities from problem analysis and aid with sales where needed
  • Be a part of regular review meetings and report on quality and performance of cloud services
  • Acting as a point of escalation for clients for technical quires
  • Managing customer support requests, providing on-going proactive and reactive support
  • In depth knowledge of Microsoft Azure and Office 365’s
  • Ability to Implement and manage Active Directory Federation Services (ADFS)
  • Engineering Single sign on (SSO)
  • Working with SharePoint/Exchange 2010, 2013, 2016 and Exchange Hybrid servers
  • Ability to Implement and manage Microsoft Exchange both on premise and online
  • All other engineering support deemed necessary by management

Requirements:

  • Excellent customer service skills
  • Excellent communication skills
  • A positive attitude
  • Prioritize assigned tasks and work concurrently on multiple complex projects with competing deadlines
  • Global knowledge of the IT services landscape
  • At least 5 years’ experience supporting Microsoft technologies
  • At least 3 years’ experience working in a for a MSP
  • At lease one Microsoft professional qualifications
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