Pro Services Manager

Description

Responsibilities:

• Management of 24/7 technical teams
• Project management
• Client technical meetings
• Reporting service levels to Managers
• Help Account managers with technical proposals and RFP’s
• Manage the Cloud.ky platform 
• Day to day management of Office datacenter
• Complete service tickets if required

Requirements:

• Excellent customer service skills
• Excellent communication skills
• A positive attitude
• Prioritize assigned tasks for team, and work concurrently on multiple complex projects with competing deadlines
• Ability to mentor and train staff
• Global knowledge of the IT services landscape
• At least 3 years’ experience of working as a team leader or supervising staff in a managerial role
• At least 5 years’ experience supporting HPE and Aruba hardware
• At least 5 years’ experience providing server or cloud support with a willingness to learn new things
• Professional qualifications in Microsoft technologies including Office 365 and Azure
• Minimum five years’ experience working with Microsoft, VMware, Citrix and Veeam networking technologies