Technical Support Specialist

Description

SteppingStones are currently partnering with a long-standing client, who are looking for a Technical Support Specialists to join their team. Reporting to the Service Desk Manager, you will be responsible for analyzing performance of all IT systems and resolving technical issues/incidents.

Key Responsibilities:

• Install and perform repairs to IT hardware, software and peripheral equipment, following installation specifications.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems and appropriate software.
• Provide constant technical assistance and support to end-users – dealing with queries in person and remotely for remote locations.
• Maintain inventory records of all hardware and software assets within an asset management system.
• Prioritize daily ticket workload, read technical manuals, confer with clients and conduct computer diagnostics.

Essential Skills/Requirements:

• A minimum of 3 years’ experience in an end-user support role.
• A minimum of 2 technical certifications.
• Expert knowledge of current PC and Mobile operating systems.
• Exposure to various computer programs and hardware including current versions of MS Office and database systems.
• Basic understanding of current network technologies including local area network and wide-area network.

For more information on this exciting opportunity, please contact Ben at SteppingStones.