ICT Engineer
Description
Primary Responsibilities:
- Assist Helpdesk Technicians with escalations and technical queries.
- Provide technical coaching and training to adapt to evolving environments.
- Offer expert technical support for computer systems, software, and hardware.
- Collaborate with support groups to resolve complex issues promptly.
- Install and configure computer hardware, software, and systems.
- Maintain comprehensive documentation for client systems and procedures.
- Manage relationships with technology vendors.
- Keep abreast of technological advancements and competitor strategies.
- Perform hardware, software, and system upgrades as needed.
- Implement and monitor network security measures.
Requirements:
- 5 years of proven experience in a relevant position within an MSP.
- Proven experience of Microsoft Server design/implementation.
- Strong understanding of internet security and data privacy principles.
- Excellent diagnostic and problem-solving abilities.
- Familiarity with Veeam Backup & Recovery, QuickBooks, Microsoft 365 & Azure, Windows Server, VMware, Microsoft Exchange, and Fortinet Firewalls & Switches.
- Tertiary education in an IT/ICT related discipline.
- A+, Server+, or Network+ certification.
- Microsoft Associate in Windows Server, Azure, or Microsoft 365.
If interested, please reach out today!
