Operations Manager

Description

SteppingStones is working alongside our client, a leading local retail distributor, to assist them in sourcing an Operations Manager for their retail function. 

Job Functions:

• Oversee day-to-day operations of the retail store, including inventory management, customer service, and sales promotion.
• Manage a team of 10+ staff members, including scheduling, HR matters, and performance evaluations.
• Collaborate with vendors on promotions, sales, and brand training initiatives.
• Maintain store’s social media presence and coordinate promotional events.
• Handle purchasing decisions, inventory coordination, and brand management.
• Conduct training sessions for staff and external customers on product knowledge and customer service.
• Ensure visual merchandising and branding align with company standards.
• Monitor financial matters such as expenses, payables, and cash handling.

Key Skills Required:

• Exceptional organization and multitasking abilities.
• Strong coordination skills with a focus on task completion.
• Passionate about customer service and adept at handling complaints.
• Previous management or supervisory experience, preferably with teams of 5 or more.
• Proficiency in retail operations and change management.
• Basic computer skills.
• Interest in sales, marketing, and employee development.
• Willingness to work flexible hours, including weekends.

If this sounds like the role for you then please apply today or email Luisa at luisa@steppingstonesrecruitment.com