Operations Manager


SteppingStones is working alongside our client, a leading local retail distributor, to assist them in sourcing an Operations Manager for their retail function. 

Job Functions:

  • Oversee day-to-day operations of the retail store, including inventory management, customer service, and sales promotion.
  • Manage a team of 10+ staff members, including scheduling, HR matters, and performance evaluations.
  • Collaborate with vendors on promotions, sales, and brand training initiatives.
  • Maintain store’s social media presence and coordinate promotional events.
  • Handle purchasing decisions, inventory coordination, and brand management.
  • Conduct training sessions for staff and external customers on product knowledge and customer service.
  • Ensure visual merchandising and branding align with company standards.
  • Monitor financial matters such as expenses, payables, and cash handling.

Key Skills Required:

  • Exceptional organization and multitasking abilities.
  • Strong coordination skills with a focus on task completion.
  • Passionate about customer service and adept at handling complaints.
  • Previous management or supervisory experience, preferably with teams of 5 or more.
  • Proficiency in retail operations and change management.
  • Basic computer skills.
  • Interest in sales, marketing, and employee development.
  • Willingness to work flexible hours, including weekends.

If this sounds like the role for you then please apply today or email Luisa at luisa@steppingstonesrecruitment.com

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