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Technical Specialist (2nd/3rd Line)


SteppingStones are currently partnering with a leading IT organization in the Cayman Islands who are hiring for a Technical Specialist (2nd/3rd Line) to join their team. 

Reporting directly to the Service Desk Manager, this will be a client-facing role providing exceptional 2nd/3rd Line Support. You will be working as the #2 on the Service Desk team and you would be expected to take on full responsibility for the Service Desk in the absence of the Service Desk Manager.

Essential skills:

  • Minimum of five years’ experience working with Microsoft, VMware, Citrix and Veeam networking technologies.
  • Minimum of 5 years’ experience of supporting Active Directory, Hyper-V 2012/2016 and Exchange 2013/2016 with a current Microsoft Technology Associate (MTA) or MCSA/MCSE certifications.
  • Minimum of three years’ experience of supporting Veeam Backup, Cylance Protect and Anti-Virus Products.
  • Minimum of 3 years’ experience of designing, migrating and managing Microsoft Cloud solutions including Microsoft 365 and Microsoft Azure.
  • Experience of installing, configuring and supporting VMware Vsphere ESXi and Microsoft Hyper-V.
  • Minimum of five years’ experience working with DELL and HPE Server hardware as well as DELL and HPE SAN solutions.
  • Consumer awareness and confidence with dealing with clients at all levels and strong communication skills and experience in the
    delivery of Projects and IT services.

An awesome opportunity to join a rapidly growing IT organization who offer an excellent working culture and clear progression.

For more information and a private/confidential chat, please contact Ben at SteppingStones.

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