Junior IT Support Associate

Description

Our client is seeking a Junior IT Support Associate to provide hands-on technical support in a fast-paced, customer-facing environment. This is an excellent opportunity for an early-career IT professional looking to develop their technical skills and gain valuable experience.
  
Key Responsibilities

• Assist with network connectivity, cabling and networking equipment, including routers and switches.
• Work alongside remote engineers to troubleshoot hardware and system issues.
• Provide onsite technical assistance and respond promptly to end-user concerns.
• Perform installation, maintenance and repairs of applications on computers and other technical equipment.
• Support the restoration of critical systems while delivering excellent customer service.

Requirements

• Associate degree in IT or equivalent technical training and certifications.
• Experience supporting computer hardware, software and peripheral devices.
• Strong communication, troubleshooting and customer service skills.
• Minimum of 2 years’ experience in field services, IT support or a similar technical role.
• Knowledge of network connectivity, cabling and networking equipment.
• Ability to work effectively under pressure and resolve technical issues.
• Flexibility to work rotating shifts, weekends and public holidays.

Only Caymanians and individuals who hold the legal right to work in the Cayman Islands without requiring a work permit are eligible to apply.