Business Process Analyst

Description

We are seeking a skilled Business Process Analyst to lead process improvement and reengineering initiatives across a wide range of organizational functions. This role is focused on enhancing operational efficiency, customer experience, and strategic value delivery through data-driven analysis and technological integration. Working closely with executive leadership, cross-functional teams, and stakeholders, the successful candidate will be responsible for assessing, redesigning, and optimizing business processes to ensure resilience, scalability, and cost-effectiveness. The position demands a high level of independence, strategic thinking, and collaboration, operating in a highly dynamic public sector environment.

Responsibilities: 

• Analyze complex business operations to identify inefficiencies and opportunities for automation or outsourcing.
• Conduct root cause analysis and recommend actionable improvements.
• Lead circa 5 improvement projects annually, each involving multiple processes and high transaction volumes.
• Facilitate workshops and sessions with diverse teams to brainstorm, design, and implement improved workflows and service delivery models.
• Translate business needs into detailed functional, data, and content requirements.
• Define KPIs and success metrics for optimized processes and solutions.
• Coordinate user acceptance testing (UAT) and oversee test planning and execution.
• Monitor system and process performance post-implementation to identify issues and optimization opportunities.
• Liaise with internal and external stakeholders to communicate process changes, impacts, and benefits.
• Develop training materials, business cases, RFPs, and presentations to support change initiatives

Requirements:

• Bachelor’s degree in Business Administration, Management Information Systems, Information Science, or a related field.
• Minimum of 5 years experience in a business improvement or process optimization role.
• Professional certifications in BPM, Lean Six Sigma, project management, or related methodologies highly advantageous.
• Proven track record in leading cross-functional business process improvement projects.
• Familiarity with reengineering techniques such as Lean, TQM, or Six Sigma.
• Experience using BPM tools for process modelling, simulation, and documentation.
• Working knowledge of software development life cycle (SDLC) and agile methodologies